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Customer Service Representative

Surfline is seeking a Customer Service Representative to help resolve user inquiries during the busy summer season.

Surfline/Wavetrak is the leading provider of live and predicted marine weather information, editorial content, and consulting services to consumers, businesses, and government agencies worldwide. 

Our culture is one where we pursue achievement with humility and never lose touch with our roots. All candidates must keep our core values of being passionate, humble, human, focused and growth-minded at the forefront of their minds. This is a part-time, temporary position ending July 31, 2017. You will report to Surfline’s Director of Accounting and Administration and work out of our beachfront headquarters in Huntington Beach. 

What You'll Do:

  • Promptly and professionally respond to incoming service requests through internal ticketing system (Zendesk).
  • Tier 1 support via phone, chat, direct tickets, assigning of tickets to appropriate department.
  • Collaborate with Forecasting, Product, and Camera Ops departments to resolve user issues. 
  • Troubleshoot and guide users and subscribers through using products and features on all Surfline's products and platforms.
  • Communicate with our users and subscribers through authenticity by maintaining the "voice" of our services and culture, while being professional, detailed, patient, and articulate. 

What We're Looking For:

  • You have a strong passion for helping people.
  • You have a bias to action - your natural instinct is to make decisions and solve problems.
  • You're able to empathize with customers in a genuine way that lets them know you care about their issues.
  • You're a strong communicator - both verbally and in writing. 
  • You're internet, computer, and software savvy.
  • You have an ability to explain complex issues in simple terms.
  • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.

You May Also Have:

  • Experience in a customer service related role.
  • Zendesk or similar ticketing system experience.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
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